Privacy Policy
Last updated: January 1, 2026
1. Introduction
RafikiPeps Waste Management (“we”, “us”, or “our”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and share information about you when you use our waste management platform.
2. Information We Collect
We collect information you provide directly to us, including:
- Account registration details (name, email address, phone number)
- Business information (company name, address, county)
- Operational data (waste collection records, weighbridge tickets)
- Payment and billing information
- Communications you send us
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send operational notifications and service updates
- Respond to comments, questions, and customer service requests
- Comply with legal obligations, including NEMA regulations
- Generate aggregate analytics and performance reports
4. Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted service providers who assist us in operating our platform, conducting our business, or serving you — provided those parties agree to keep this information confidential. We may also disclose information when required by law or to protect our rights.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. All data is encrypted in transit and at rest. Access is restricted to authorised personnel only.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your account data at any time by contacting us at hello@rafikipeps.co.ke.
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing of your data
- Data portability
8. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
RafikiPeps Waste Management
Nairobi, Kenya
Email: hello@rafikipeps.co.ke
Phone: +254 700 000 000